@inproceedings(2009-a-statistical-dialog-manager-for-the-luna-project,
  author = {David Griol Barres and Giuseppe Riccardi and Emilio Sanchis Arnal},
  title = {A Statistical Dialog Manager for the LUNA Project},
  year = {2009},
  booktitle = {European Conference on Speech Communication and Technology (EUROSPEECH)},
  address = {Brighton Reino Unido},
  pages = {272-275}
)